At MMMEMPORIUMPET LLC, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.
Returns
Our return policy lasts 30 days from the date of delivery. Unfortunately, if more than 30 days have passed since your purchase, we cannot offer a full refund or exchange.
To be eligible for a return, your item must:
- Be unused and in the same condition that you received it.
- Be in its original packaging.
- Include all original accessories, tags, and documentation.
- Be accompanied by proof of purchase or your order confirmation.
Please do not return products directly to the manufacturer.
Non-Returnable Items
The following items cannot be returned:
- Pet food, treats, and other perishable products
- Opened health or grooming products
- Gift cards
- Downloadable digital products
- Clearance or final sale items
- Customized or personalized products
- Products damaged due to misuse or improper handling
Partial Refunds
Partial refunds may be granted for:
- Items showing signs of use
- Products returned with missing parts not due to our error
- Items returned damaged due to customer handling
- Returns received more than 30 days after delivery (if accepted at our discretion)
Refunds
Once we receive and inspect your returned item, we will notify you via email regarding the status of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your payment provider.
Shipping charges are non-refundable unless the return is due to our error or a defective product.
Exchanges
We only replace items if they are:
- Defective
- Damaged during shipping
- Incorrect items received
To request an exchange, please contact us before returning your item.
Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again.
- Contact your credit card provider.
- Contact your bank, as processing times may vary.
If you still have not received your refund, please contact us at:
Sale Items
Only regular-priced items are eligible for refunds.
Sale, clearance, promotional, or discounted items are not refundable unless they arrive damaged or defective.
Return Shipping
To return a product, please contact our customer support team first to receive return instructions.
Unless the return is due to our error or a defective item:
- Customers are responsible for return shipping costs.
- Original shipping charges are non-refundable.
- Return shipping costs may be deducted from your refund where applicable.
For high-value items, we recommend using a trackable shipping service or purchasing shipping insurance. MMMEMPORIUMPET LLC cannot guarantee receipt of returned items that are lost during transit.
